Laurel

ℹ️ At present time, Laurel can support one unique <code>extension</code> number per user for identification and collection of call activities.

Please refer to <a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_5_1/cdrdef/cucm_b_cucm-cdr-administration-guide-1151/cucm_b_cucm-cdr-administration-guide-1151_chapter_0101.html" rel="nofollow noopener noreferrer" target="_blank">Cisco CDR Documentation</a> for call record collection. The following steps are based on CUCM 11.5 and should be compatible with other versions.

Login to Cisco Unified Communications Manager (CUCM)

Navigate to System &gt; Service Parameter &gt; Call Manager Service

1. Ensure CDR Enabled Flag is set to <code>true</code>

Navigate to Cisco Unified Serviceability &gt; Tools &gt; CDR Management

1. Add "New Billing Server"

Input the following information for Billing Application Server Parameters

1. Host Name / IP Address: <code>&lt; cdr endpoint &gt;</code>
2. User Name: <code>&lt;username&gt;</code>
3. Password: <code>&lt;password&gt;</code>
4. Protocol: <code>SFTP</code>
5. Directory Path: <code>/&lt; Laurel CustomerId&gt;/</code>
6. Resend on Failure: <code>true</code> (checked)

Navigate to Tools &gt; CDR Analysis and Reporting

1. Then System &gt; Scheduler &gt; CDR Load 
2. Ensure Continuous Loading 24/7 is <code>true</code> (checked)

1. Login to Cisco Unified Communications Manager (CUCM)
2. Navigate to System &gt; Service Parameter &gt; Call Manager Service 
 1. Ensure CDR Enabled Flag is set to <code>true</code>
3. Navigate to Cisco Unified Serviceability &gt; Tools &gt; CDR Management 
 1. Add "New Billing Server" 
 
 
4. Input the following information for Billing Application Server Parameters
 1. Host Name / IP Address: <code>&lt; cdr endpoint &gt;</code>
 2. User Name: <code>&lt;username&gt;</code>
 3. Password: <code>&lt;password&gt;</code>
 4. Protocol: <code>SFTP</code>
 5. Directory Path: <code>/&lt; Laurel CustomerId&gt;/</code>
 6. Resend on Failure: <code>true</code> (checked)
5. Navigate to Tools &gt; CDR Analysis and Reporting 
 1. Then System &gt; Scheduler &gt; CDR Load 
 2. Ensure Continuous Loading 24/7 is <code>true</code> (checked)

While we support Username and Password for CDR SFTP Server access, we prefer use of .pem files. Please alert us if your CUCM implementation is able to support this authentication method.

ℹ️  A .pem file, which stands for "Privacy Enhanced Mail", is a container format that may include just the public certificate or the entire certificate chain (private key, public key, root certificates). 

PEM files are used in X.509 cryptography and SSL/TLS encryption. They are encoded in Base64, which is a type of encoding used to convert binary data to ASCII characters, and are used to store cryptographic keys and certificates. 

Please send the values from Step 4 to your Laurel onboarding team so the connection can be verified. 

We will run a few tests to ensure data is flowing.

1. Please send the values from Step 4 to your Laurel onboarding team so the connection can be verified. 
2. We will run a few tests to ensure data is flowing.

CUCM Configuration

Security

Verification