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All About Work Activity for Delegates

Learn all about how delegate timekeepers can view and manage their delegator's digital work activity to create time entries in Laurel.

Lindsay Konsko avatar
Written by Lindsay Konsko
Updated today

Work Activity is a key feature of the Laurel web app where you can view and manage all the digital activity that Laurel has collected throughout your delegator's workday. While Laurel's desktop and cloud assistants quietly track their emails, documents, calls, and web browsing in the background, the Work Activity section is where you access this information to quickly create accurate time entries on their behalf and submit them to your firm's practice management system (PMS).

What is the Work Activity section?

The Work Activity section in the Laurel web app is where you'll find all the digital activity that Laurel has collected as your delegator went about their work day. This section displays a detailed, chronological list of all their work items for a particular day, plus thoughtful AI-powered groupings of related activities. It transforms the raw activity data into an organized interface that makes time entry creation fast and accurate for delegate review.

Why is the Work Activity section important?

Your delegator's work rarely happens in neat, isolated blocks. They might research a case, draft an email about their findings, review a contract, and take a phone call about strategy—all related to the same matter but scattered throughout their day. The Work Activity section takes all these scattered items that Laurel has tracked, organizes them intelligently, and lets you pull them together seamlessly to create comprehensive billing entries for clients on their behalf.

Accessing Work Activity

You can open the Work Activity panel in two ways:

Option 1: "More Options" Menu

  • Click the "More Options" (three vertical dots) in the timesheet header

  • Select "Show Work Activity" from the dropdown. The Work Activity panel will open on the right side

Option 2: Right-Side Toggle

  • Look for the small gray caret (<) on the far right of your screen

  • Click this caret to open the Work Activity panel directly

Two Core Views: Groups and All

Groups View: AI-Powered Clusters

The Groups view shows related Work Activities pulled into sensible, coherent groups by Laurel's AI. For example, if your delegator spent the morning researching a motion, emailing about their findings, reviewing a related contract, and having a strategy call, Laurel predicts these activities are related and clusters them into one Group.

Key features of Groups:

  • Groups speed up entry creation: By automatically grouping related work, Groups make it fast and easy to create time entries for your delegator

  • Groups predict matters or initiatives: Every work group suggests which matter/initiative each Group should be billed to, making it even faster and easier to create time entries. Note that predictions are dismissible; hover over any prediction and click the "Dismiss Prediction" button if it's inaccurate

  • Groups improve as you release time: The more you use or dismiss initiative predictions and accept or edit Groups, the more accurate they become as you release time through Laurel

All View: Complete Timeline

The All view shows every individual Work Activity collected that day in chronological order, exactly as your delegator's activities happened.

Organizing Work Activity

Sorting Work Groups

Click "Sort by" at the top of the panel to choose from six options:

  • AI Ranking: Shows Groups the AI is most confident about first (default)

  • Predicted Matter/Initiative: Prioritizes Groups with matter predictions

  • Start Time (First to Last): Earliest activities first

  • Start Time (Last to First): Most recent activities first

  • Duration (Longest First): Longest work sessions first

  • Duration (Shortest First): Brief activities first

Filtering in the All Section

You can filter by eight different activity types:

  • Unaccounted Time: Activities not yet added to time entries (most useful filter)

  • Meetings: Scheduled meetings and calendar events

  • Phone Calls: All telephone communications with duration and participants

  • Emails: Composing, reading, responding, and organizing emails

  • Documents: Creating, editing, and reviewing Word docs, PDFs, spreadsheets

  • Research: Web-based research, case law searches, legal database queries

  • Timers: Activities tracked through manual timer usage

  • Other: Miscellaneous activities that don't fit standard categories

Using the Search Function

In the All section, you can search for activities by keyword using the search bar next to the activity filters.

Handling Overlapping Activities

Work Activity intelligently handles multitasking situations where your delegator worked on multiple items simultaneously.

Within Groups

Laurel automatically prevents double-counting. If your delegator was on a 30-minute call while reviewing a 15-minute document about the same matter, the total Group time shows as 30 minutes, not 45.

In the All Section

When creating entries from overlapping activities, Laurel reconciles the overlapping time periods automatically. The same 30-minute call plus 15-minute concurrent document review totals 30 minutes in your time entry.

Work Activity Preferences

You can customize Work Activity settings by clicking the Filter button (three horizontal lines with dots) at the top of the Work Activity panel. From here, you can choose two key preferences:

Duration Minimum preference

  • Sets the minimum activity length to display

  • Laurel recommends 10 seconds or more (10s+) to capture the most activity possible

Open Time preference

  • Open Time represents time your delegator spent on non-digital work or in untracked applications

  • Laurel recommends setting this preference to one minute or more (1m+) to see as much Open Time as possible, helping you account for their offline meetings, phone calls, and other non-digital work

Important Considerations

Things to keep in mind:

  • Work Activity surfaces time tracked by Laurel assistants throughout your delegator's day.

  • Always remove filters when finished using them to avoid masking activities you might need later.

  • The Unaccounted Time filter is commonly used; it allows you to focus on Work Activity that has not been allocated to a time entry yet.

  • Your interaction with predictions and Groups helps train Laurel's AI model for better future accuracy when reviewing your delegator's time.

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