Laurel works alongside our Assistant, a program that you'll download directly on your computer. Once you've logged in to Assistant using SSO, it collects your activities across the applications that you use to work and displays them on Laurel. Here’s exactly what you can expect to see on your Laurel Timeline.
What types of activities does Laurel Assistant collect?
Laurel Assistant integrates with the tools that you use for email, documents, calls, research, and meetings. As you perform your work, Assistant gathers your activities and displays them on your Timeline in chronological order. You can control how many activities you see by adjusting the duration threshold in your account settings.
What information does Laurel Assistant gather for each activity?
For every activity, Assistant captures:
Start and stop time
Activity duration
Activity type (email, document, research, etc.)
Additional details, such as the subject line of an email, a document title, or the name of a caller
Laurel Assistant Activity Collection In-Depth
Take a look at this chart to see the tools we integrate with, as well as the exact details you’ll see collected for each activity type.
Activity | Integrations | Additional Details |
Emails (reading, sending, and drafting) |
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Documents |
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Calls |
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Research |
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Meetings |
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Exceptions
Please note the following exceptions for certain activities:
Mobile emails: We’re able to collect emails sent from your cell phone because they are stored in the Microsoft Exchange server. Because we can’t assess the exact time you spent on mobile emails, these are automatically set to a 3 minute duration.
Documents: Laurel Assistant does not collect web-based Office365 apps or time spent previewing documents using Document Management System (DMS) plug-ins for Outlook.
Meetings: Laurel does not collect meetings that last 24 hours or more or declined meetings.
Additional Activities
Applications
Laurel Assistant can also save your time spent using applications, even if we don’t have an in-depth integration. Without a direct integration, there are some limitations to the detail we are able to display on your Timeline for these activities. We’ll show you:
The application name
Duration
Application window titles for context
Idle Time
Laurel has a built-in idle time monitor to protect against moments when you leave your computer running, but you are not actively working. By default, this is set to 6 minutes. When the 6 minute threshold has passed without any activity (mouse movements or keystrokes), the timer will revert to the last active moment.
Can I add activities manually?
Yes! While Laurel Assistant will capture the majority of your digital day, we know there are instances (like reviewing an offline document) when you need to add activities manually. Learn more about creating manual entries here.
Offline Mode
Laurel's promise to you is to capture as much of your digital day as possible for you to make billing decisions from. Our Windows Desktop Assistant does a lot of this heavy lifting for you by capturing your emails, documents and much more. See more here.