If you're seeing a release error while using Laurel, don’t worry—most issues can be resolved quickly. This guide will walk you through common causes and next steps to resolve the error.
What to Do First
Check for Missing Codes
Release errors can occur due to incomplete entries. Double-check that all necessary fields and codes are filled in correctly.Edit and Re-Release the Entry
Click into the entry with the error.
Add a space at the end of the description—this acts as a 'reset.'
Click Save and attempt to re-release the entry.
This method can resolve minor glitches.
Check the Error Message
Hover over the exclamation mark next to the entry to view the error message.
Click the ‘i’ icon for a more detailed explanation.
Common Error Messages and Solutions
"Invalid Timekeeper Timecard"
Cause: Your timekeeper ID is missing in Laurel.
Solution: Email us at [email protected], and we’ll contact your firm to retrieve and add your timekeeper ID.
"The selected Timekeeper is not a valid Working Timekeeper"
Cause: You don’t have permission to release time for the matter/project.
Solution: Contact your firm for assistance. They will need to adjust your permissions.
"Your timekeeper is not set up to enter time"
Cause: Your account permissions may not allow you to release time entries.
Solution: Contact your firm to address this issue. They may need to update your account settings.
Still Need Help?
If the steps above don’t resolve the issue:
Use the in-app chat to connect with our support team.
Email us at [email protected]
Our team is here to assist you and will work with your firm if needed to ensure the issue is resolved quickly. Most problems can be fixed with these simple steps, so don’t hesitate to reach out!