Laurel

Take a look at this chart to see the tools Laurel integrates with, as well as the exact details you’ll see collected for each activity type.

Please note the following exceptions for certain activities:

Mobile emails: We’re able to collect emails sent from your cell phone because they are stored in the Microsoft Exchange server. Because we can’t assess the exact time you spent on mobile emails, these are automatically set to a 3 minute duration as a reminder to bill.

Documents: Laurel Assistant does not collect web-based Office365 apps or time spent previewing documents using Document Management System (DMS) plug-ins for Outlook.

Meetings: Laurel does not collect meetings that last 24 hours or more nor declined meetings.

- Mobile emails: We’re able to collect emails sent from your cell phone because they are stored in the Microsoft Exchange server. Because we can’t assess the exact time you spent on mobile emails, these are automatically set to a 3 minute duration as a reminder to bill.
- Documents: Laurel Assistant does not collect web-based Office365 apps or time spent previewing documents using Document Management System (DMS) plug-ins for Outlook.
- Meetings: Laurel does not collect meetings that last 24 hours or more nor declined meetings.

🙋🏻 Want something else tracked? We're constantly updating our integrations based on user needs. Reach out to us using the in-app chat support, or by emailing <a href="mailto:help@laurel.ai" rel="nofollow noopener noreferrer" target="_blank">help@laurel.ai</a>.

What does Laurel collect?

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Activity	Integrations	Data Collected
Emails (reading, sending, and drafting)	Microsoft Outlook - both in Explorer and Inspector (pop-out window) views	Email subject line Participant name/email addresses Email Status (received, draft, sent) The first 5,000 characters of the email's contents Email ID Folder location Timekeeper ID Date, time stamps, duration
Documents, Excel, and PowerPoint	Microsoft 365 Kofax and Adobe (see Applications below for more information on PDF display)	For opened documents: Document title Timekeeper ID The first 5,000 characters of the documents contents Date, time stamps, duration
Calls	Microsoft Teams Zoom (calls and meetings) Cisco	Participant name (if they join online) Phone number (if they dial in)
Research	Google Chrome Microsoft Edge	Website URL Tab title of the active window
Meetings	Microsoft Outlook calendar	Meeting title Participant names
Applications	See your account settings for a list of apps tracked at your firm	App name Any other available app window titles for context

Activity

Integrations

Data Collected

Exceptions

🙋🏻 Want something else tracked? We're constantly updating our integrations based on user needs. Reach out to us using the in-app chat support, or by emailing [email protected].